Eating out...it should be fun right? Well then don't go to this place...

By Stephanie Burke

If you read this blog then you know I regularly bring you reviews of restaurants.  I feel like if I find a good meal somewhere then I should let people know about it.  Well there is a saying "you take the good with the bad"...so here is the bad.  I recently visited The Chateau in Burlington, MA. I have been there many, many times before but this may be my last visit.  It wasn't the food that drove me away but the customer service...or lack there of as the case may be.

I had the misfortune of having the rudest waitress I have ever encountered in my entire life.  It was such a bad exchange that it left me not even wanting to eat the food I had in front of me.  I don't know about you guys but when I reach a certain level of anger I'm just not hungry anymore.

I won't give specific details of the altercation but it was just that...an altercation.  I suddenly found this waitress yelling at me as if I was fighting with a sibling or something.  It took me back and my usually witty banter left me....I just sat there, mouth open, totally aghast.  After the fact I had many, many things spring to mind that I should have said but at the time, in that moment, I had nothing.

One thing is for sure the next time I am deciding where I want to eat The Chateau will be a place I avoid!  To me the experience of dining out should be a pleasant one...from the moment you walk in to, the moment they thank you on the way out.  Everything from ambiance, to waitstaff and food quality pays a part in that.  The Chateau in Burlington needs to do some serious work in the customer service department to ensure their diners have a topnotch experience...until then I would stay clear.